Shipping Information

Items are usually delivered within 7 working days and the shipping cost is 35 € for orders worth less than 250 €. Shipping is free for all orders worth more than 250 €.

The products are delivered by the courier from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.

Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person. On this site returns are also always free. You can find more information in the "Returns" section.

The courier will leave a note with contact details. You can contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point).

Otherwise, after a few days the package will be sent back to our warehouse and you will be refunded.

In the order confirmation email there is the Tracking Number - a code that allows you to track the package in real time on the courier website.

If you are a registered user, you can follow your order directly from the "My Orders" section.

We deliver to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States.

We cannot deliver to post office boxes or "hold mail" services.

We do not deliver in the following areas: Campione d'Italia Lugano Lake, Livigno, Azores, Madeira, French Overseas Departments, Canary Islands, Channel Islands, Gibraltar, Andorra, Balearic Islands, Ceuta, Melilla, Åland Island, Vatican City and San Marino.

No, this is not possible, so the order will not be processed.

Purchasing on our site is quick and easy:

1. Browse the catalogue and click on the product you are interested in

2. On the product details page select your size and the colour you prefer
3. Click on ""Add to shopping bag""
4. A summary window will open, click on ""View shopping bag and proceed to purchase""
5. Enter your delivery address and payment details

You can check and edit the contents of your basket at any time and pay by all major credit cards (MasterCard, Visa, American Express and PostePay), PayPal.

No, you don’t have to register on our website to shop.

However, registration is fast, free, secure and gives you access to many benefits:

• Track and receive updates on your orders and review your past purchases
• Save your shipping preferences and speed up the checkout process
• Request returns online and check refunds 
• Access exclusive benefits such as promotions and season previews

"To save your favourite products you need to be a Registered User - create your My Account now.

1. Browse the catalogue and click on the product you are interested in
2. On the product details page select your size and the colour you prefer
3. Add it to your wishlist by clicking on ♡"

"If you’ve changed your mind, we suggest that you contact Customer Service immediately and they will check the status of your request. 

Please remember, changes can only be made if the warehouse has not yet processed the order.

In any case, you can request a return for any reason within 14 days of receiving your order. You can find more information in "Returns" and in "Terms and Conditions".

You can view the "Size Guide" on the product details page.

If you're unsure, our FitFinder is available to assist you. Enter your measurements in "Find your size" to discover the right size for you and save it for future purchases. 

For further information, please contact our Customer Services.

Click on the "Contact Us" item - you can use one of the following methods: 

• phone number 
• live chat
• email